Question 1

Can I request an invoice?

Accepted Answer

Yes, we provide an official invoice with all the taxes shown separately.

Question 2

I’ve been incorrectly charged. What should I do?

Accepted Answer

Please contact us by email or telephone immediately and we will resolve the situation.

Question 3

How can I get a confirmation that I have paid for my booking?

Accepted Answer

Usually the confirmation is given immediately by the platform that accepts the payment. Please contact us by email or telephone if you have any issues with payment confirmation.

Question 4

Will I need to pay anything additional upon arrival?

Accepted Answer

There are no additional payments above the room price that you pay at the moment of booking.

Question 5

Can I make a reservation without a credit card?

Accepted Answer

Yes, We accept reservations by phone or email without a credit card.

Question 6

Are meals included in my booking?

Accepted Answer

Breakfast is always included into the room price.

Question 7

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking one day before check-in.

Question 8

Can I make changes to my booking?

Accepted Answer

Yes, you can change your booking one day before check-in..

Question 9

If I need to cancel my booking, will I pay a fee?

Accepted Answer

There is no fee to cancel the booking at least 24 hours before the check-in. If you cancel it later you will be charged the price of one night.

Question 10

How do I know if my booking was cancelled?

Accepted Answer

You receive a booking cancellation confirmation.

Question 11

I've made my booking but I haven't received any email or any confirmation of booking. What should I do?

Accepted Answer

Please contact us by email or telephone if you have any issues with the booking confirmation.

Question 12

How can I request an extra service?

Accepted Answer

Please contact us by email or telephone if you require an extra service.

Question 13

How can I request an early or late check-in or check-out?

Accepted Answer

Please contact us by email or telephone for any check-in or check-out requests.

Question 14

Can I change the guest’s name for my booking?

Accepted Answer

Yes, Please contact us by email or telephone for that.

Question 15

Can I get extra beds/cots for child?

Accepted Answer

Yes, We provide extra beds/cots for children under 2 years old free of charge.

Question 16

Is there a place to store my bike?

Accepted Answer

Yes, we have a garage where you can store your bike.

Question 17

Can I charge my electric bike?

Accepted Answer

Yes, you can store your bike in our garage and there is a power outlet for charging electric bikes.